📦 Shipping & Delivery Policy – Seabra Foods

1. Order Processing

All orders placed on seabrafoods.com are processed within up to 72 hours (3 business days) after payment confirmation.
Processing times may vary depending on product availability and regional stock.

• Frozen and refrigerated items must be shipped by 2:00 PM (EST). Orders placed after that time will be shipped on the next business day.
• Orders that contain only dry or shelf-stable items are typically shipped the next day, depending on stock and order volume.

 

2. Shipping Options

All shipments are handled exclusively by third-party carriers: FedEx, according to the method selected by the customer at checkout.

⚠️ Important: Once an order is placed, the shipping method cannot be changed, even if other options appear faster or cheaper.
Customers are fully informed of shipping costs and estimated delivery times during checkout.

 

3. Frozen and Refrigerated Products

To ensure product integrity and food safety:

• We use thermal boxes and frozen gel packs to maintain the ideal temperature.
• Orders containing a mix of dry, frozen, or refrigerated products may be shipped in separate boxes for optimal preservation.

 

4. In-Store Pickup

Orders placed for Store Pickup can be collected at any Seabra Foods location, depending on product availability at that specific store.
Once payment is confirmed, the order will be prepared at the selected store.

Customers will receive a confirmation message when the order is ready for pickup.
To verify availability or coordinate the pickup, please contact the store directly or reach our online support team at (973) 498-1503.

 

5. Delivery Times

The estimated delivery time is determined by the carrier selected and may vary based on:

• Destination region
• Package size and weight
• Shipping type (Standard, Express, Next Day, etc.)

⏱️ Seabra Foods is not responsible for delays, loss, or damages caused by carrier service issues, weather conditions, or unforeseen logistics events.

 

5. Shipping Costs and Carrier Pricing

Shipping rates are determined directly by the carriers (FedEx) and are subject to change without prior notice.

Due to recent nationwide adjustments, carrier rates have increased significantly, and Seabra Foods has no control over these changes.
All shipping fees displayed at checkout reflect the exact rates charged by the carrier at that time.

8. Tracking Your Order

Once your order has been shipped, you will receive an email or text message with the tracking number, allowing you to follow your delivery directly on the carrier’s website.

• FedEx: www.fedex.com

9. Refunds, Returns, and Exchanges

Product Substitutions:
If an item is out of stock, we may contact you to offer a similar product or provide a refund.

Damaged or Defective Products:
If your order arrives damaged, please contact us at online@seabrafoods.com or call (973) 498-1503 within 48 hours of receiving your package to request assistance or a refund.

Refunds for shipping fees are handled exclusively by the carrier.
Seabra Foods cannot refund or credit shipping costs, as these payments are made directly to the carrier selected during checkout.

 

10. Customer Responsibility

Before completing your purchase:

• Verify that your shipping address is correct.
• Ensure that someone is available to receive the package upon delivery.
• Keep your order confirmation and tracking number for any follow-up inquiries.

 

11. Final Notes

We are committed to delivering your products fresh, safe, and on time.
However, Seabra Foods is not responsible for shipping delays, incorrect addresses, or product quality issues arising from extended transit times or carrier handling beyond our control.

Thank you for your understanding and cooperation.
For any questions, please contact our online support team at:
📧 online@seabrafoods.com | ☎️ (973) 498-1503

 

Return and Refund Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at online@seabrafoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@seabrafoods.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process
and post the refund too.